What are your opening times?
We are open Monday , Tuesday, Thursday and Friday 8:00am to 6:00pm. Wednesday 8.00am to 12.00pm
Tel: 0141 531 6337
Opens 08:30am to 4:30pm. Monday to Friday
(Closed for lunch between 1pm-1.30pm).
How do I register with the Practice?
If you wish to register with the our Practice, you must attend in person at the reception desk. The registration desk is open between 8:00am to 6:00pm. Please allow at least 15 minutes so that you can complete all your registration details.You will then be offered the first available appointment to see a Doctor. Your acceptance to be included on to the Practice list is at the discretion of the Doctor, and you must also meet the NHSentitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a House Call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0141 531 6464 -option 1. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
How do I make an appointment?
You can do this by either phoning the appointments line on 0141 531 6464 option 1 or in person at the reception desk.
- Pre-booked appointments whereby you can book an appointment up to 2 weeks in advance to see most Doctors.
- Telephone consultations, you can request a telephone consultation if you prefer ,you will be given an appointment time for you to call back.
- We have a number of Bookable On The Day Appointments everyday. You must phone at 8am.
- If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be given a time to attend by the receptionists to see a Doctor.
The Practice has a texting service available to patients with a mobile phone. If you can please keep your mobile phone details up to date at all times. You will receive a reminder text for any appointments you have booked. If you no longer require this you can also cancel by texting back.
Why is the appointment line always busy, this is very frustrating as sometimes it can take me a while before my call is connected ?.
The Health Centre System is in a telephone loop which all Practices are part of.
Please note non-urgent requests such as letters and sick-lines are not classified as an emergency. In these situations you must wait for the next available appointment.
During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
I want to leave a message for my Doctor or the Nurse?
You can do this by leaving your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.
How to I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 0141 531 6464 or in person at the reception desk you can pre-book a Nurses appointment up to 4 weeks in advance if you wish.
Do I need an appointment to request medication that is not on repeat? (Special Request)
(Please refer to question further down)
Can I request medication that is not on my repeat list?
What can the nurse see me for?
The nurse can see you for any of these conditions and services.
- Chronic Obstructive Airways Disease(Chest problems)
- Blood Pressure
- Family Planning
- Sexual Health
- Cervical Screening
- General lifestyle advice
- Taking blood samples
How do I arrange vaccinations for my holidays?
Please allow at least 12 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.
How do I request information regarding my vaccinations?
Please request this in writing, and address this to the Practice Manager . We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take 7 working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal reasons e-mail requests are not accepted.
How do I request a Repeat Prescription?
You can do this by:
- Phoning our voice mail service on: 0141 531 6464 option 3.
- Sending in your request via post with a Self-Addressed envelope.
- Via fax on:0141 531 6419
- In person, and leaving your request in our Prescription mail box.
- By email request using the pro-forma on this web site.
How long must I wait for my Prescription?
Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Can I request medication that is not on my repeat list?
Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your Repeat medication. If this has not been approved then the receptionist will let you know when you uplift your repeat items, or you maybe contacted by the staff. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further. Please do not use S.A.E. for special medication requests as these may be declined.
Are there Breast Feeding & Baby Changing facilities?
Yes, You go to enquiries window and they will direct you to this.
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- By calling 0845 610 1110 .
- At your local dental surgery.
- Download HC2 Leaflet
How can I contact the Health Visitor?
You can do this by phoning 0141 531 6351
How can I contact the District Nurse?
You can do this by phoning 0141 531 6315
Can I pay for my Doctors private report or letter that I have requested by switch?
No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques. Cheques should be made out to Dr A Rai & Partners
How to I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.